Refund policy

Customers must inspect tubers and cuttings immediately upon receipt and must notify us within 24 hours of delivery of any claim for damaged, missing, or nonconforming items. To file a claim, contact the Bella Blooms team at lizzy@mybellablooms.com and provide (1) order number, (2) delivery date and time, (3) clear photographs of the product and packaging from multiple angles, and (4) a brief description of the issue. Claims submitted after 24 hours of delivery will not be considered. We may request return, additional photos, or inspection by a third party (including the carrier or a local expert) before making a determination. Remedies, at our sole discretion, may include: replacement plants/tubers, partial or full refund, store credit, or other reasonable remedies to make the customer whole. All remedies are determined on a case-by-case basis and may be limited by product availability and seasonality. Minor cosmetic defects, natural variation in size/appearance, normal transit wear, or damages consistent with perishable goods that do not materially affect viability will generally not qualify for remedy.

Customers are responsible for securing appropriate delivery (a safe, dry location, and/or someone to accept the package). If a delivery is refused or unaccepted by the recipient, the resulting additional shipping, return, or holding fees are the customer’s responsibility; returned items may be nonviable and subject to our evaluation before any remedy is offered. The customer is responsible for compliance with all applicable import/export, quarantine, and plant health regulations for their jurisdiction; we are not liable for shipments refused by customs or regulatory agencies. We limit our liability to the purchase price of the affected items; under no circumstances will we be liable for incidental, consequential, or special damages (including loss of future crops or revenue). Claims against the carrier (for loss or damage in transit) must be initiated by the customer unless otherwise agreed.

By placing an order, the customer acknowledges they have read, understand, and accept this policy, including the 24-hour claim window, final-sale nature of orders, weather/shipping responsibilities, and our limited liability. We reserve the right to modify this policy at any time; changes will apply to orders placed after the effective date. This policy is governed by the laws of the State of Missouri, United States of America, and disputes will be resolved under those laws. For questions or to submit a claim, contact: lizzy@mybellablooms.com